Refund Policy
Home > 隐私及退款政策
Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Use of Material 
All materials included on the liveNgreen Web Site are protected by copyright, trademark and other laws and are the property of Unnaya group co.,ltd. unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the liveNgreen Web Site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the liveNgreen Web Site, in whole or in part without the prior written permission of Unnaya group co., ltd. is prohibited.
What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services 
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To ask for ratings and reviews of services or products
      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 
We have not enabled Google AdSense on our site but we may do so in the future.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Live N Green 交易条款:

客户在接受商品订购与送货的同时,有义务遵守以下交易条款。您在 Live N Green 下订单之前或接受 Live N Green送货之前,请您仔细阅读以下条款:

  1. 订购的商品价格以您下订单时 Live N Green 网上价格为准。
  2. 请清楚准确地填写您的真实姓名、送货地址及联系方式。因如下情况造成订单延迟或无法配送等, Live N Green 将不承担责任:
    1. 客户提供错误信息和不详细的地址;
    2. 货物送达无人签收,由此造成的重复配送所产生的费用及相关的后果;
    3. 不可抗力,例如:自然灾害、交通戒严、突发战争等。
  3. 安全性:无论您是电话订购商品或是网络订购商品,我们会保证交易信息的安全,并由 Live N Green 授权的员工处理您的订单。
  4. 隐私权: Live N Green 尊重您的隐私权,在任何情况下,我们都不会将您的个人和订单信息出售或泄露给任何第三方(国家司法机关调取除外)。我们从网站上或电话中得到的所有客户信息仅用来处理您的相关订单。
  5. 免责:如因不可抗力或其它京东无法控制的原因使 Live N Green销售系统崩溃或无法正常使用导致网上交易无法完成或丢失有关的信息、记录等, Live N Green 会尽可能合理地协助处理善后事宜,并努力使客户免受经济损失。
  6. 客户监督: Live N Green 希望通过不懈努力,为客户提供最佳服务, Live N Green在给客户提供服务的全过程中接受客户的监督。
  7. 争议处理:如果客户与 Live N Green之间发生任何争议,可依据当时双方所认定的协议及相关法律进行解决。


Live N Green所服务的客户为以终端消费为目的的个人、企业、事业单位及其他社会团体,不包括经销商,如发现经销商购物, Live N Green 将拒绝为其服务。由此产生的一切后果由经销商自行承担。

Live N Green 承诺: 

  1. 我们秉承质优价低、放心满意的销售理念为您服务。我们所出售的商品均为正品行货,与您亲临商场选购的商品一样享受相同的质量保证;含有质量保证书的商品按照保证书的承诺执行,其它商品按泰国有关规定执行。
  2. 我们承诺在运输“保价费”上永久免费,在配送环节上承担保险费用,运输过程的风险一律由 Live N Green 承担,客户收到货物如果有损坏、遗失等情形,只要当场提出声明,并进行相关举证, Live N Green 将按照正常售后退换货程序予以先行处理。
  3. 我们承诺通过我司提供的网上支付平台支付,为客户承担全额手续费,但由于客户原因取消正常状态下的订单要求款项返还时(做 Live N Green帐户余额除外),则由客户承担相关手续费;货物打包不收取任何包装费。


  1. 如您购买的商品在规定时间内出现泰国法律所规定的性能故障或商品质量问题,需要返修/退换货时,请您在我的 Live N Green 提交返修/退换货申请,申请单审核通过后,按照提示信息将物品以普通快递(请别使用顺丰、EMS到付)的方式寄回 Live N Green或卖家售后,相关的邮寄运费将以 Live N Green余额的形式返还到您提供给我司的账户中。如未提交返修/退换货申请或未通过审核而将商品寄回,则 Live N Green有权拒绝您的相关申请。具体详情可参见售后政策中的售后服务流程。
  2. 我们保证出货时商品外包装的完好无缺。请您在收到货物时当场仔细检查发票及货品与送货单的商品是否一致,如果发现商品缺少或已破损等情况,请与我司客服部联系;如果发现邮寄包装破损,货物在运输途中破损等情况,请当场指出并拒收,拒收后请致电我司客服,如您已签收或他人代为签收,则视为商品外包装,商品数量及内容无误,我司将无法受理。请您在确认外观无损的情况下确认收货,如确认收货后,发现外观问题将无法办理。

谨防假借 Live N Green 名义的诈骗 


  1. Live N Green 委托第三方快递公司为客户提供送货上门服务,客户无须向快递公司支付额外的费用。
  2. 客户可以在Live N Green 网站联系客服查询订单货物配送信息。
  3. 目前仅在中国地区提供免费运费(在第三方快递公司可提供的地区以外或其他国家,客服务将联系与您确认发货日期。
  4. 第三方快递支持客户打开运输包装验货,商品包装完好,客户可以先签收,如果发现商品有质量问题可以致电Live N Green客服进行售后处理。(+66)-2-0613299


  1. 请在提交订单时准确选择地址信息,否则有可能导致货到付款订单无法送达和配送超时。
  2. 签收时请注意检查外包装是否完好,发票和配件是否齐全,签收后如果发现异常可以致电Live N Green客服。

现货订单,付款后Live N Green 曼谷仓库发货时间大部分预计在24小时内,商品从Live N Green 库房出库,第三方快递公司配送。国际快递约4 -15天内。


Live N Green 是位于泰国首都曼谷的平台,让您足不出户购遍全泰国健康产品。

Live N Green 全球购为用户提供7天无忧的售后保障,如发现商品有质量问题,用户可在收到商品后的7天内提交退货申请,我们会有专业售后人员提供售后服务,在Live N Green全球购,放心购物!

Product of Thailand

Naturial Product

Secure Payment

Buyer Protection