Privacy & Refund Policy
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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Use of Material 
All materials included on the liveNgreen Web Site are protected by copyright, trademark and other laws and are the property of Unnaya group co.,ltd. unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the liveNgreen Web Site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the liveNgreen Web Site, in whole or in part without the prior written permission of Unnaya group co., ltd. is prohibited.
What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services 
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To ask for ratings and reviews of services or products
      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 
We have not enabled Google AdSense on our site but we may do so in the future.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Live N Green Terms & Conditions

Customers accept the goods ordered and delivered at the same time, the obligation to comply with the following terms of the transaction. Before you place your order with Live N Green or accept Live N Green, please read the following terms and conditions carefully:

  1. Order the price of goods to your order when Live N Green online price prevail.
  2. Please clearly and accurately fill in your real name, shipping address and contact information. Live N Green shall not be liable for delays or non-delivery of orders due to:
    1. The customer provides an error message and a non-detailed address;
    2. the cost of delivery and the associated consequences of the unmanaged receipt of the goods, the resulting duplication of delivery;
    3. Force majeure, such as: natural disasters, traffic martial law, sudden war.
  3. Security: Whether you are ordering goods or ordering goods online, we will ensure the transaction information is secure, and authorized by the Live N Green employees to process your order.
  4. Privacy: Live N Green respects your privacy and we will not in any way sell or disclose your personal and order information to any third party (other than national judicial authorities). All customer information we receive from the website or by telephone is only used to process your related orders.
  5. Disclaimer: Live N Green will assist in dealing with the aftermath if possible due to force majeure or other reasons beyond the control of JINGDONG that Live N Green sales system crashes or can not be used normally resulting in the online transaction being unable to complete or losing the relevant information, And strive to protect customers from financial loss.
  6. Customer Surveillance: Live N Green is committed to providing the best possible service to its customers, and Live N Green is supervised by its customers throughout its service to customers.
  7. Dispute Resolution: If any dispute arises between Customer and Live N Green, it may be resolved in accordance with the agreements and relevant laws of both parties at that time.

Special Instructions: 

Live N Green services customers for the purpose of end-consumer personal, business, institutions and other social groups, not including distributors, such as dealers found to be shopping, Live N Green will refuse to serve. The consequences arising from the dealer at their own expense.

Live N Green Commitment: 

  1. We adhering to the high quality low price, rest assured that the satisfaction of the sales concept for your service. We sell the goods are authentic licensed, and you visit the mall to buy the same goods enjoy the same quality assurance; with quality assurance of the goods in accordance with the commitment to guarantee the implementation of other goods in accordance with the relevant provisions of Thailand.
  2. We promise to bear the insurance expenses in the process of transportation, the risk of the transportation process will be borne by Live N Green. If the customer receives the goods if there is any damage or loss, if the statement is made on the spot, And the relevant evidence, Live N Green will be in accordance with the normal procedures for the sale and replacement to be handled first.
  3. We promise to bear the insurance expenses in the process of transportation, the risk of the transportation process will be borne by Live N Green. If the customer receives the goods if there is any damage or loss, if the statement is made on the spot, And the relevant evidence, Live N Green will be in accordance with the normal procedures for the sale and replacement to be handled first.

Special Note:

  1. If you purchase goods within the specified time within the provisions of the Thai law of performance failure or quality problems, need repair / return, you in my Live N Green submit return / return request, , Follow the prompts to send the items to Live N Green or sellers by ordinary courier (please do not use SF, EMS to pay), the relevant shipping charges will be returned to you in the form of Live N Green balance. Of the account. Live N Green reserves the right to reject your application if you do not submit a return / return request or return the item for review. Specific details can be found in the after-sales service in the policy process.
  2. We guarantee that the goods shipped packaging intact. Please check the invoice on receipt of goods on the spot and the goods and delivery of goods are the same, if found missing or damaged goods, etc., on the spot that the delivery staff is still on-site contact with our customer service department; if found Mail packaging damage, damage to goods in transit, etc., please point out and reject, please call our customer service, if you have signed or others on behalf of the sign, is considered as packaging, the number of goods and content correct, Our company will not be accepted. Electronic products such as mobile phones, cameras, notebooks and other original packaging, label 3C products, you can open the original packaging, but can not install the battery boot, can not power, water, insert the card slot. Please confirm the appearance of non-destructive confirmation of receipt, such as confirmation of receipt, found that the appearance of the problem will not be handled.

Beware of fraud under the guise of Live N Green 
If the product is not purchased at, it will not be refundable once it is sold, whether used or not.

Service Description: 

  1. Live N Green commissioned a third-party courier companies to provide door-to-door service, customers do not need to express the company to pay additional costs.
  2. Customers can contact Customer Service at the Live N Green website to check the order delivery information.
  3. Currently only in China to provide free shipping (in third-party courier companies can provide outside the region or other countries, customer service will contact you to confirm the date of shipment.
  4. Third-party courier to support customers to open the transport packaging inspection, packaging, intact, customers can sign, if found to have quality problems, you can call Live N Green customer service for after-sale treatment. (+66) - 890114468


  1. Please accurately select the address information when submitting your order. Otherwise, it may lead to the failure of delivery and delivery time-out.
  2. Please pay attention to check the receipt of packaging is intact, invoices and accessories are complete, sign abnormalities can be found if you call Live N Green customer service.

The order has been submitted successfully, when can be shipped? 
Spot orders, payment Live N Green Bangkok warehouse delivery time most of the expected within 24 hours, the goods from the Live N Green warehouse out of the library, third-party courier delivery. International Express about 4-15 days.

Tips: In case of large-scale activities or pre-sale of goods, shipments, delivery time to the general merchandise details page subject to the general pre-sale goods in the commodity page description of delivery time, to bring you inconvenience, Please understand, thank you.

Overseas Service 
Live N Green is a platform locate Bangkok Thailand. Shop all over Thailand’s healthy products. All products on our platform purchased from the original manufacturer, absolutely not sell fake and non genuine original goods.

7 days worry-free protection after-sales
Live N Green global purchase to provide users with 7 days worry-free after-sale protection, such as the quality of goods found, the user can receive the goods within 7 days after the return application submitted, we will have professional sales staff to provide after-sales service, Live N Green global purchase, Shopping with confidence!

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